Legal & general business

This page describes our legal policies and procedures. This includes handling data deletion requests, important company dates and procedures, and more.

By accessing or using the Synura website and platform, you agree to be bound by our policies. For any questions or concerns regarding our Terms of Use, Privacy Policy, and User Data Deletion please contact us at

Terms of use

Our “Terms of Use” govern the use of the Synura, Inc website and platform, including all content or information hosted therein and any subdomains and services thereof.


We are committed to protecting your personal information and your right to privacy. Our privacy policy highlights what information we collect, how we use it, and what your rights are concerning them.

User data deletion and copy

To request the deletion of your account and user data or to receive a copy of your data for personal records, please contact us at with the following information:

  • Full Name
  • Email
  • Phone Number
  • Place of residence (Country, State, City)
  • Type of Request: Data Deletion or Data Copy
  • Any other pertinent information to identify the account

Your name, email, and phone number are used to identify your account, while your place of residence is used to identify the rules that regulate your data.

Once we receive your request, a support representative will reach out to you promptly to get any additional information to process your request. After the request is processed, you will receive an email to confirm your data has been deleted or that a copy has been provided for your records.

Non-disclosure agreements

Mutual and one-way non-disclosure agreements can be found in our standard forms folder (internal only).

Content marketing sometimes involves user stories in the form of video interviews, pictures, names, contact information, and anything else that falls under the scope of personally identifiable information (PII). To execute this, we must ensure that we have proper consent from the user to use this content in the App and potentially on our YouTube channel or other media platforms in use by stakeholders.

Here (document TBD) is a consent form that should always be sent to users and signed by them before their content is shared on any media platforms relating to Synura. This form should be used each time we are specifically requesting materials from a user, anytime we want to take or use a photo or recording of a user, or anytime we want to do something involving a user that is above and beyond their normal interactions as a user.

Each time this form is used, Synura will need to populate the list of materials that are being submitted by the user or that are being generated by Synura with the involvement of the user. This list (document TBD) should be filled in as and when the need arises.

As a key stakeholder in obtaining the PII from a user, here are a few guidelines to be followed;

  1. Always ensure that the key elements required for the content and what their participation will involve are clearly articulated and understood by the user.
  2. There should always be a written trail of communication between you and the user about their involvement in a particular piece and that the relevant personnel is aware of the same.
  3. The consent form should be sent to the user via email, ensuring that the right parties are CC’d in the email.
  4. Once the piece being worked on is ready, it should be sent to the user to confirm that it can now be shared with the public.

NOTE: Completed agreements should be stored along with the company’s contracts and should only be made accessible to Synura personnel (i.e. not publicly available).

Business documentations

Important business documents, such as business registration, tax documents, business insurance, business letters, various agreements, etc. are required to be documented in the Synura Google Drive.

Synura team members are required to forward important documents to for documentation. The accountant in the Accounting team is responsible for the documentation and is expected to complete the documentation within 2 business days from the receiving date. How to use the Main Folders under Synura Inc G-drive

  • Taxes: all tax-related documents should be saved here. Examples: Income Tax return, 1099 Filings, CA State Tax Filings, R&D tax credits, etc.

  • People Operations: all employment-related documents. Examples: Worker’s Compensation, Labor Compliance, Employment Agreement, Contractor Agreements, etc.

  • Insurance: all business insurance documents. Examples: Hub, Guardian, etc.

  • Business letters: important business letters. Examples: Enyimba Economic City Letter Nolan forwarded to Accounting

  • Business formation/registration/renewal: business registration documents. Examples: EIN letter, CA EDD documents, Registration Renewals

  • Business agreement: business agreements. Examples: Ciudad, Customer Testing agreement

  • Accounting: The files that Accounting actively manages. Examples: Accounting month-end close files, Bank Files, Bank statements, and all other confidential documents

  • Vendor agreements: important vendors and vendor agreements. Example: agreement associated with Ufudu, Thebe, etc.

    Try to maintain documents based on these main folders. Subfolders can be created as needed. If a new main folder needs to be created, please contact Controller as well as the CEO’s Executive Assistant for creation.

Important dates:

Accounting is responsible to coordinate and manage these important dates and make sure they are completed on time.

  1. Delaware Corporation maintenance - Due every two years by the formation anniversary date (Synura is formed in May 2022)
  2. Annual 1099-NEC Filing - typically due by Jan 31 each calendar year with IRS
  3. Annual corporation income tax return - typically due on April 15 each year
  4. San Francisco Annual Business Tax Return - typically due on April 15 each year
  5. Synura quarterly capital contribution - 1st Monday of 2nd month of each quarter. Google Calendar reminder is set up for this between Controller and CEO’s Executive Assistant. The controller will remind the CEO during monthly finance reporting too.
  6. R&D Federal R&D Tax Credit. This tax credit can be applied as soon as we close the year and have the annual financials ready. Since Synura has a month-end close in routine, Accounting will work with the current CPA (Practical Tax) to apply R&D tax.
  7. Important business insurance and subscription renewal dates. Since Accounting manages the prepaid insurance and prepaid subscription schedules, during the month-end close process, the accounting team will monitor the items that are coming up for renewal, such as Hub, AIG Travel Guard, our applicant tracking system (internal only), Gitlab, etc. Accounting will alert the CEO and the CEO’s EA on the items that are due for renewal 1-2 months before the renewal day.

Business expense reports paid with personal cash or credit card

  1. For expense reports, receipts should be submitted through our US expense system (internal only)
  2. If you paid business expenses with your personal card, submit your receipts through our US expense system (internal only) and submit your report for approval within the system.
  3. You can do this through the app, or by forwarding the receipt to the email listed here (internal only) from your Synura email address.
  4. The reimbursement for US-based team members will be processed in our billing system (internal only) unless otherwise advised.
  5. The reimbursement for non-US team members will be processed in our non-US payroll and expense system (internal only) unless otherwise advised.
  6. Please submit all receipts by the 7th of the month as Accounting has the deadline to close the books monthly. For example, the expense report and the receipts for October 2020 need to be submitted by November 7th, 2020

Expense report approval & reimbursement

  1. Our US expense system (internal only) approval process is automated
  2. Once you submit your expense report, the system will route your expense report to your direct manager for approval
  3. After the manager approves in our US expense system (internal only), Accounting will validate the receipts for accuracy and process payment within 7 days through one of the following methods:
    1. Our billing system (internal only) for US-based team members
    2. Our non-US payroll and expense system (internal only) for non-US team members
    3. Frequency of non-US payroll and expense system (internal only) Reimbursement: Given the company has implemented the monthly stipend payment to cover the bank fees associated with the monthly non-US payroll and expense system (internal only) payroll, effective September 1, 2021, Accounting will process monthly reimbursement along with the monthly non-US payroll and expense system (internal only) payroll to effectively manage the bank fees the company needs to pay.
      • Exception: if the reimbursement amount is significant to the team member who needs to get the payment sooner than the monthly payment schedule, please send an e-mail request to for off-cycle reimbursement payment.
    4. Your hiring agency, for non-US team members who are working with Synura via an agency
    5. For non-contracted Synura team members, Transferwise will be used to process the reimbursement unless otherwise agreed

Company-owned credit card, debit card, and Wise account usage guidance

Company cards should be mostly used for these categories:

  • Travel (airfare, lodging, dining, ground transportation, and other misc. travel expenses)
  • Business subscriptions, online ads, etc.
  • Business meals, food delivery, and venue, for employee events, business events
  • Office and business supplies
  • Other online payments, such as business tax payments, business licenses, etc.

If you accidentally use a company credit card for a personal purchase, please send an email to and your manager, including a copy of the receipt and the purchase amount in USD. The expense will be deducted from your paycheck in the following payroll cycle


Synura’s project and program expenses:

  1. This exception is mostly applied to the CS team who manages the expenses for Synura’s projects and programs. For project and programs related expenses, a business credit card or debit card can be used for expenses <$500 per unit price. For example, small furniture with a unit price of less than $500 USD.
  2. We encourage local teams to use vendors who can accept credit card payments. For example, for Zambia vendors, the payment approach should be followed as below:

Expenses <$500 per unit price:

If neither Ramp nor BOA card works for a certain vendor, the purchaser should reach out to the CEO’s EA to process a Wise payment and copy Accounting. Once a Wise payment is made, the purchaser should send a receipt to the EA and Accounting.

Expenses >$500 per unit price:

  1. Vendors should submit an invoice to Accounting and go through the company’s Invoice process outlined in the Handbook.
  2. If a special situation arises that will require an urgent credit card payment for purchases over $500 per unit price, please contact CEO’s EA and Controller to get approval before the credit card payment.

Business expenses paid by company credit card

  1. If you paid business expenses with the company credit card, please forward the receipts directly to the email address listed here or upload your receipts directly to our credit card provider (internal only) and make sure you add a memo with a brief description of the expense.
  2. ALL business expenses require a receipt submitted to our credit card provider (internal only).
  3. All transactions require a memo
  4. Make sure to submit an itemized receipt, not the credit card payment
  5. For business meals or client meetings, please list the business purpose and the names of all the participants in the receipt
  6. It is recommended that the most senior level colleague must pay for the expense

Business expenses paid by cash advance

Depends on the business trip or the special situation of certain vendors, a cash advance payment can be arranged. Here is the process.

  1. Cash Advance requires approval from the team member’s manager
  2. Cash Advance requestor should forward the manager’s approval to [insert group accounting email] to coordinate a payment
  3. Accounting will either issue a cash advance payment in our non-US payroll and expense system (internal only) or the Executive Assistant will issue a cash advance in Wise
  4. The requestor should submit all receipts to our US expense system (internal only) right after the advanced cash is used for business purposes. Timely submitted receipts are very important and this will help the accounting team to record these transactions properly
  5. Please name the expense report “Cash Advance expenses, receipt submission-only” so the accounting team will know this is to offset the cash advance balance

Business meals and entertainment guidelines

  1. It is important to have team-building events. For those of us who have others in our area getting together to visit or celebrate a milestone can form important social connections. Synura supports the costs of these events periodically.
  2. The most important thing when spending is that you act reasonably with the company’s money. It’s hard to give strict guidance on specific prices because what’s reasonable will vary from country to country and city to city. You’re responsible to interpret those prices relative to your location. That said, here are some guidelines for your consideration:
  3. Choose moderately priced places for general team meetings or visits. For bigger occasions, pick a place that is appropriate for the cost.
  4. For restaurants, this probably means $$ or $$$ on, but not $$$$.
  5. It’s okay to spend on drinks, but remember that you are in a professional context and act accordingly. There can be a huge range in price on wine and liquor; stay at or below the mid-range of cost.
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